The Ideal Team Member:‍

The role requires a commercially-driven focus with primary responsibility for continuous, strategic client account management plus maximising revenues through development of new prospect opportunities, client renewal, and client upsell.

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Requirements

• Nurture and expand key client relationships and be accountable for the overall client portfolio.
• Target new opportunities in key markets including Financial Services, Pharma, Professional Services, Media/Entertainment. 
• Manage sales cycles of 3-6 months.
• Develop additional revenues through upsell and client expansion.
• Conducting needs analysis meetings to understand a prospective client’s requirements.
• Proposal writing, presentations and support negotiating commercial agreements.
• Develop an expert knowledge of the technology platform to enable first stage support to non-critical client technical support needs and queries. 
• Plan, initiate, and manage customer onboarding.
• Proactively monitor and facilitate the customer’s adoption of the technology features and functionality.
• Understand the industries that prospects and customers operate in.
• Identify at risk customers and renewals and address issues with the internal management team.
• Ensuring all records are kept up to date and customer success management activities and communication are stored in the CRM system.

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Your Profile

The successful candidate will naturally have a proven aptitude for relationship management within strategic accounts and will bring the following skills/experience:

• Previous experience in technology business or in a similar commercial role such as Business Development Manager, Client Success Manager, Account Manager, Account Director, Partner Manager. 
• Experience working with or for organisations in mid-market or top-tier sectors would be beneficial.
• Experience in technology, digital transformation or professional business/enterprise would also be beneficial.
• A passion for problem solving and constantly improving customer success and support.
• Happy to work both independently and within a collaborative team environment.
• Good technical understanding and excellent presentation skills.

Benefits 

• Working with a disruptive technology.
• Work from home.
• Flexible hours and working style.