Transform customer service and value with real time, hyper personalised experiences to drive retention and increased profitability and increased customer engagement. Securely leverage your data to automatically generate video matching each customer’s profile, policy details or preferences. Integrate interactive calls to action for customers to take immediate action.
Seamless onboarding is fundamental to building lasting relationships with customers. Engage from the beginning with personalised, interactive onboarding experiences that communicate value and tailoring of individual needs.
Customers can navigate through interactive content that clarifies individual policies and dynamically reacts in real time to each person’s level of engagement and understanding.
Effectively interact and connect with customers, communicating the benefits and value through a video experience which increases satisfaction and reduces churn. Interactive contact details within video offers unparalleled customer service increasing the rate of renewals and enhancing customer experience.
Provide vital support and response for customers in what can be a confusing process. Inform customers through an interactive experience that enables them to fully understand costs and coverage based on their individual policy and offers. Video can adapt in real-time based on changing account data or contextual information, to give your customers a new level of service and satisfaction increasing their engagement.
Complete data segregation ensures any information always resides within the host organisation’s domain and never with a third party. VML video is compliant with GDPR, CCPA, HIPAA and global privacy regulations
Using AI to learn in response to user interactions and preferences, video can adapt and optimise to maximise levels of customer engagement
Individualised video experiences for unlimited users at the cost, time and storage of one video
Seamless calls-to-action integrated into video, increasing customer engagement shortening their journeys and optimising conversions
Video updates continuously with real-time information, changing as quickly as the data. Relatable content will increase customer engagement with the product
Deliver a new, fully personalised way to generate meaningful connections and inspire loyalty
VML Technology revolutionises how video and data converge to deliver unprecedented levels of engagement within interactive videos.